A Supplier Corrective Action Report (SCAR) is a formal document sent by a customer to a supplier when a nonconformity is detected. It requires the supplier to:
Most OEMs require suppliers to respond using the 8D methodology format.
**SCAR** = The REQUEST document sent TO the supplier
**8D** = The RESPONSE document sent BY the supplier
They are complementary: you issue a SCAR, the supplier responds with an 8D.
Issue a SCAR when:
Do NOT issue a SCAR for:
A complete SCAR response should include:
1. **D1 — Team**: Cross-functional team members with names and roles
2. **D2 — Problem Description**: 5W2H with objective evidence (photos, data, dates, lot numbers)
3. **D3 — Containment**: Actions taken, quantities, dates, clean point
4. **D4 — Root Cause**: 5-Why and fishbone with TRC, MRC, and escape point
5. **D5-D6 — Corrective Actions**: Permanent fixes with implementation dates and verification data
6. **D7 — Prevention**: System changes, FMEA updates, horizontal deployment
7. **D8 — Verification**: Evidence package (photos, data, capability studies)
1. **Vague problem descriptions** — "Quality issue with Part X" is unacceptable. Be specific: "0.5mm burr on Part X P3 edge, Lot#A938, detected at customer incoming inspection"
2. **Accepting "operator retrained" as D6** — retraining is not a permanent corrective action
3. **No verification data** — "Implemented" without capability study data is not verified
4. **Supplier ghosting** — no response after initial acknowledgment
1. SCAR is the request, 8D is the response
2. Be specific in problem descriptions — data beats adjectives
3. Set clear deadlines and escalate promptly when missed
4. Retraining alone is never a valid permanent corrective action
5. When a supplier's 8D blames "operator error", push back — ask what system failed