8D.wiki

Supplier Corrective Action Report (SCAR) — Complete Guide for SQE Teams

What Is a SCAR?

A Supplier Corrective Action Report (SCAR) is a formal document sent by a customer to a supplier when a nonconformity is detected. It requires the supplier to:

  • Investigate root causes
  • Implement corrective actions
  • Provide evidence of effectiveness
  • Most OEMs require suppliers to respond using the 8D methodology format.

    SCAR vs 8D

    **SCAR** = The REQUEST document sent TO the supplier

    **8D** = The RESPONSE document sent BY the supplier

    They are complementary: you issue a SCAR, the supplier responds with an 8D.

    When to Issue a SCAR

    Issue a SCAR when:

  • Recurring defect (same part, same defect, 2+ occurrences)
  • Safety or regulatory nonconformity
  • Customer line stoppage caused by supplier defect
  • Supplier fails to meet PPAP requirements
  • Significant PPM spike (statistically out of control)
  • Do NOT issue a SCAR for:

  • One-time, isolated incident with clear cause and fix
  • Issues resolved during regular supplier communication
  • Cosmetic issues below specification threshold
  • SCAR Response Requirements

    A complete SCAR response should include:

    1. **D1 — Team**: Cross-functional team members with names and roles

    2. **D2 — Problem Description**: 5W2H with objective evidence (photos, data, dates, lot numbers)

    3. **D3 — Containment**: Actions taken, quantities, dates, clean point

    4. **D4 — Root Cause**: 5-Why and fishbone with TRC, MRC, and escape point

    5. **D5-D6 — Corrective Actions**: Permanent fixes with implementation dates and verification data

    6. **D7 — Prevention**: System changes, FMEA updates, horizontal deployment

    7. **D8 — Verification**: Evidence package (photos, data, capability studies)

    Timeline Expectations

    Common SCAR Mistakes

    1. **Vague problem descriptions** — "Quality issue with Part X" is unacceptable. Be specific: "0.5mm burr on Part X P3 edge, Lot#A938, detected at customer incoming inspection"

    2. **Accepting "operator retrained" as D6** — retraining is not a permanent corrective action

    3. **No verification data** — "Implemented" without capability study data is not verified

    4. **Supplier ghosting** — no response after initial acknowledgment

    Key Takeaways

    1. SCAR is the request, 8D is the response

    2. Be specific in problem descriptions — data beats adjectives

    3. Set clear deadlines and escalate promptly when missed

    4. Retraining alone is never a valid permanent corrective action

    5. When a supplier's 8D blames "operator error", push back — ask what system failed