Doing the Right Things vs. Doing Things Right — From

> TL;DR: Most production support teams act like a fire brigade that only puts out fires — they never inspect buildings or run fire drills. Real quality engineering means shifting from reactive firefighting (corrective action) to proactive fire prevention (preventive action), which is fully consistent with the core spirit of IATF 16949 clause 10.2.4 and the 8D methodology. The Cognitive Trap of the "Fire Brigade" A manager responsible for mass production support is busy all day long. He jokingly calls his team a "fire brigade" — always on standby, rushing to every corner of the production floor just to put out sudden emergencies of all kinds and barely keep production running. When I asked him, "What exactly is your 'fire brigade' busy with?" he answered without hesitation: "Putting out fires, of course." Is that really so? This is a typical cognitive trap. In a real fire safety system, "putting out fires" is only the last line of defense, not the core work. The soul of fire safety work is prevention. Professional fire teams put most of their energy into the time before a fire occurs: Strictly review building design documents to ensure compliance with fire safety standards from the source...