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Root Cause Analysis — Tools, Methods & 8D Integration

Root cause analysis (RCA) is the foundation of corrective action. In 8D D4, RCA separates the technical root cause (the mechanism) from the systemic root cause (the system gap) and identifies the escape point.

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Core RCA Tools

5-Why Analysis

Drill from symptom to systemic cause with repeated "why".

Fishbone (Ishikawa) Diagram

Map all potential causes across 6M categories first.

Technical vs Systemic

Separate the mechanism (TRC) from the system gap (MRC).

Escape Point

Why the defect wasn't caught before the customer.

Good RCA verifies each causal link with data, reaches a fixable system cause, and never stops at "human error." See more in the 8D root cause guides.

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